Terms and Conditions


You/the Customer hereby agrees and acknowledges that the use of the Mobile Application/Website is at the sole risk of the customer and that M/s. Paripalana Associates Pvt. Ltd. (the "Company", "we", "RYDO", or "us") disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law. These Terms and conditions apply to you even if you are a guest and not a registered user of the Website/Application of RYDO.

The information contained in this Website /Application is for general information purposes only. RYDO makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this Website/Application.

RYDO may contain links to other third-party websites, plug-ins and applications which are not under the control of RYDO. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements and business practices. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

RYDO shall take commercially reasonable efforts to keep the Website / Application up and running. However, RYDO takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable/interrupted due to technical issues beyond our control.


These terms and conditions ("User Terms") apply to Your visit to and use of the Website/Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. By availing any of our Service or by clicking on the "I ACCEPT" button, You are consenting to be bound by these User Terms. You acknowledge and admit that you have read and understood all these user terms before you use the Site. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND RYDO IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy and all other operating rules, policies, and procedures that may be published/updated on the Website/Application. 

By accepting these User Terms, you also allow RYDO to send you promotional emails and SMS alerts from time to time.


All  the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

  1. "Account" shall mean the account created by You/ the Customer on the Application for availing the Services provided by RYDO.

  2. "Applicable Laws" shall mean the laws of India and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.

  3. "Application" shall mean the mobile application of RYDO named "RYDO" , updated by RYDO from time to time.

  4. "City of Operation" shall mean a city in which the Customers and Driver avail and render the transportation services respectively. For clarity, the services rendered by the Driver and availed by the Customers shall be in the same city.

  5. "Customer/ You" means a person who has an Account on the Application/Website.

  6. "Driver" shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us or persons who have registered and subscribed with RYDO and own a Vehicle and who have necessary city auto  permits and licenses to provide transportation services within the City of Operation.

  7. "Force Majeure Event" shall mean any event arising due to any cause beyond the reasonable control of RYDO.

  8. "RYDO" or "us" or "we" or "our" shall mean M/s.Paripalana Associates Pvt. Ltd., a company incorporated under the Companies Act 2013, and having its registered office at Unit A - No20 (Old no46), 7th Main, 21st cross, CHBS Layout, Stage 2, Vijayanagar, Bengaluru, Karnataka - 560040  , which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

  9. "Registration Data" shall mean and include providing and maintaining the present, valid, true, complete, current and updated , accurate name, email ID, phone number and such other information as may be required by RYDO from the Customer from time to time for registration on the Application.

  10. "Ride" shall mean the travel in the Vehicle by the Customer facilitated through the Site.

  11. "Service(s)" means the facilitation of transportation service by RYDO through the Application or via a telephone request at the call centre of RYDO, or booking on the Site/Application, within the City of Operation, as elaborated in Clause 4.

  12. "Site/Website" shall mean the Application and the website www.rydoindia.com operated by RYDO or any other software that enables the use of the Application or such other URL as may be specifically provided by RYDO.

  13. "T&Cs" and "User Terms" shall mean these Customer terms and conditions.

  14. "Vehicle" shall mean an auto/vehicle as defined under the Motor Vehicles Act, 1988.


  1. You shall  be "Eligible" to use the Services only when You fulfil all of the following conditions:

    1. You have attained at least 18 (eighteen) years of age.

    2. You have the legal capacity/ are competent to enter into a contract under the Applicable Laws.

  2. If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, then You shall abide by the same and you are not authorized to use the Services..


      Your Registration Obligations:

  1. You understand and acknowledge that You can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.

  2. You shall ensure that the Registration Data provided by You is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.

  3. User Account, Password and Security: You are solely responsible for maintaining the confidentiality of Your Registration Data including your user account and password and shall be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge. You agree to (a) immediately notify RYDO of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you sign out from your account at the end of each session when accessing the Services.

  4. We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable. You agree that RYDO will not be liable to You or to any third party for any modification, suspension, interruption  or discontinuance of the Service offered under the Website/Application.

  5. Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site ("Permitted Information"), RYDO does not want You to, and You shall not, send any confidential or proprietary information to RYDO on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or materials that You or individuals acting on Your behalf provide to RYDO other than the Permitted Information will not be considered confidential or proprietary.

  6. You shall ensure that You download the correct Application and version  for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.

  7. You shall open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at 8792740202

  8. In case, You are unable to access Your Account, please inform Us at 8792740202 and make a written request for blocking Your Account. We shall not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.


  1. The Services offered by RYDO is the platform wherein RYDO facilitates the transaction between You and the Driver , but is not a party to any agreement between You and the Driver. The Site permits you to avail the transportation services offered by Drivers through the RYDO platform. The Service allows You to send a request through RYDO to a Driver on the RYDO network. The Driver has sole and complete discretion to accept or reject each request for Service. If the Driver accepts a request, RYDO notifies You and provides information regarding the Driver - including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as RYDO may determine.

  2. RYDO shall make reasonable efforts to bring You into contact with a Driver, subject to the availability of Driver in or around Your location at the moment of You placing request for such services. However, RYDO does not guarantee in any way whatsoever the confirmation of any certain auto booking requests/ service request raised on the RYDO platform. 

  3. By using the Application or the Service, You further agree that:

    1. You shall use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party;

    2. You shall  not use an account that is subject to any rights of a person other than You without appropriate authorization;

    3. You shall not use the Service or Site for unlawful purposes;

    4. You shall not try to directly/indirectly interfere with or disrupt the Service, Site or servers or our network in any way whatsoever. Further , you shall not transmit or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment

    5. You acknowledge and agree to  provide RYDO with such information and documents which RYDO may request form time to time;

    6. You shall  not  use an authorized network to avail the Service;

    7. You are aware that when requesting Services, whether by message, via Site or calling the call center of RYDO, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply;

    8. You shall at all times  comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and

    9. You acknowledge and agree that you shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder from time to time.

  4. RYDO reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, RYDO may store the information provided by You or record your calls for contacting You for all Service related matters. You shall promptly inform RYDO on any change in the information provided by You.

  5. RYDO or an authorised representative of RYDO, may provide information regarding services, discounts and promotions provided by RYDO to You by way of an SMS or email to Your registered mobile number/registered email ID. However, You may choose to opt-out of certain communications from RYDO including standard newsletters or advertising  messages, promotional messages/offersat any point of time. To discontinue receiving such information, You may visit the specific link provided in the Site to discontinue the same.

  6. RYDO shall be entitled to collect, process and transfer your information as and when it deems fit  subject to the Applicable Laws and it may store or transfer your information in order to perform RYDO’s obligations under these customer t&c.

  7. You hereby grant RYDO and and its affiliated companies a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT RYDO TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES SUBJECT TO APPLICABLE LAWS.

  8. RYDO shall be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, You will be provided with the services by RYDO jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.


  1. RYDO shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You vide an SMS or email. In the event the booking is confirmed, You shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately. In the event a Driver has been booked on the Site, the booking shall be confirmed by the Driver and any complaint regarding incorrect details shall be redirected by us to the Driver. However, RYDO does not guarantee in any way whatsoever the confirmation of any certain auto booking requests/ service request raised on the RYDO platform.

  2. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS or email or failure to inform RYDO of the incorrect details immediately.


  1. The Driver shall charge Fare to You for the Ride offered to You by the Driver.

  2. The Fare will be collected by the Driver from You at the end of the Ride.

  3. All applicable taxes in respect of the Fare shall be borne and payable by You to the Driver.

  4. You shall pay for the Service by Cash payment: Cash payment towards the  Fare after the completion of Ride shall be made to the Driver.

  5. RYDO shall not be responsible for any payment related issues between You and the Driver.


  1. You shall not perform any activity that is undesirable or illegal under law during the Ride. Further, You shall not  smoke and drink in the Vehicles or misbehave with the Driver or act in violation of Applicable Law.  You agree to wear face masks during your auto trip booked via RYDO in view of the covid-19 pandemic.

  2. In the event You violate any of the user terms or spirit of these terms of service, or are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to suspend/terminate the Account and registration. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by RYDO. RYDO reserves the right to investigate at its sole discretion if it reasonably believes that it is required by applicable law, reporting You to the law enforcement authorities or otherwise taking appropriate legal action for any activity which is considered undesirable or illegal under law.


  1. Any questions,  issues, opinions, suggestions, concerns or feedback regarding the Services shall be communicated to us through email address mentioned in Clause 21.2. In case of a Ride booked on our Application, You shall be required to rate the Ride after its termination. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.

  2. Reporting of any issue shall be within 5(five) days of the happening of the issue, failing which, such issue will not be addressed.

  3. Any issue reported on channels other than the above may be addressed by RYDO only on a best-effort basis. RYDO takes no liability for inability to get back on other channels.

  4. RYDO shall endeavor to respond to Your issues within 5 working days of Your reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, RYDO shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.

  5. Where You avail of any services offered by Drivers on our Site, we shall re-direct all Your issues, opinions, suggestions, questions and feedback to the Drivers.


RYDO shall not be liable for any failure or delay  to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event such as strike, riot, fire, epidemic, flood, natural disaster, or other similar cause beyond RYDO's control and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.


By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold RYDO their affiliates, their licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the Drivers or (c) Your use or misuse of the Application or Service.


  1. The information, recommendations and/or Services provided to You on or through the Site, the Application and RYDO call center are for general information purposes only and does not constitute advice. Rydo and its affiliates makes no guarantee or representations that (i) the Service will be uninterrupted, timely, secure, or error-free or (ii) the quality of any services, information, or other material obtained by you through the service will meet your expectations.   However, RYDO will reasonably keep the Site and its contents correct and up to date. 

  2. RYDO shall not be liable for You missing trains/flights/events or delays etc as the Service is dependent on many factors not in RYDO’s control. You must book Your Ride after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other un-expected delays.

  3. RYDO shall not be liable for any damages resulting from the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.

  4. You shall take full responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, RYDO will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. If You leave any goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to inform RYDO of the same in writing within 24 (twenty four) hours of using the Vehicle or the Services of RYDO. In the event it is found, You shall be informed about the RYDO office from where You can collect it after 3 (three) working days from the date You were informed. RYDO however shall not be responsible for locating/ delivering the same back to You. 

  5. RYDO does not assure a complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner.

  6. RYDO shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with RYDO. RYDO shall not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.



  9. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of RYDO shall be the minimum permitted under Applicable Law.


  1. Subject to Your compliance with these User Terms, RYDO grants You a limited, revocable, non-exclusive, non-transferable and non sub licensable license to download and install a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site.

  2. You acknowledge and agree that You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet "links" to the Service or "frame" or "mirror" any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.

  3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks. Any rights not expressly granted herein are reserved by RYDO.

  4. RYDO will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. RYDO may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that RYDO has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. RYDO reserves the right, at any time and without prior notice, to remove or disable access to any content that RYDO, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the Service or Application.


  1. Any content including  notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information given by You on the Site ("Posted Content") may be accepted by RYDO at its sole discretion . You represent that You own all right, title and interest in and to, or otherwise have all necessary rights and consents to (and to allow others to) fully exploit such Posted Content and such Posted Content complies with all requirements of the Posted Content. RYDO shall not in any manner be responsible for or endorse the Posted Content.

You agree that when posting Posted Content, You shall not:

  1.  Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful material or information.

  2. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.

  3. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

  4. Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages.

  5. Conduct or forward surveys, contests, pyramid schemes or chain letters.

  6. Download any file posted by another user that You know, or reasonably should know, cannot be legally distributed in such manner.

  7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

  8. Deceive or mislead the addressee about the origin of a messages or communicate any information which is grossly offensive or menacing in nature.

  9. Restrict or inhibit any other user from using and enjoying the Site.

  10. Violate any code of conduct or other guidelines which may be applicable for any particular Posted Content.

  11. Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

  12. Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  13. Violate any Applicable Laws or regulations including the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.


  1. RYDO (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Site, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations; text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or other information provided by You or any other party relating to the Site, Application or the Service.

  2. Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use.

  3. These User Terms do not convey to You any rights of ownership in or related to the Site, the Application or the Service, or any intellectual property rights owned by RYDO. You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application.

  4. You may use information on the Site made available by RYDO for downloading from the Site, provided that You:

    1. do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

    2. use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

    3. do not make any additional representations or warranties relating to such information.


With prior written approval of RYDO, You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You shall not use on Your site or in any other manner any RYDO trademarks or service marks or any Content belonging to RYDO and appearing on the Site, including any logos or characters, without our express written consent. You shall not incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.


  1. Unless terminated in accordance with this Clause 16, the agreement between RYDO and You is perpetual in nature upon downloading the Application and for each Ride booked through the Site.

  2. You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close Your Account at any time by following the instructions on the Site.

  3. RYDO is entitled to terminate the agreement at any times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in the opinion of RYDO, misuse the Application or the Service. RYDO is not obliged to give notice of the termination of the agreement in advance. After termination RYDO will give notice thereof in accordance with these User Terms.

  4. Termination of this agreement will not prejudice accrued rights of either RYDO or You.

  5. Survival: Clauses 10 (Indemnity), 11 (Liability), 12 (Application License), 13 (Contents posted by Customer on Site/ Application), 14 (Intellectual Property Ownership), 16 (Term and Termination), 21 (Notice) and 23 (Applicable Law and Dispute Resolution) and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance with their terms.


The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.


In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and RYDO, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.


  1. You agree that RYDO is merely an electronic platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services. RYDO does not endorse, advertise, advise or recommend You to avail the Services of any Driver. RYDO also does not guarantee or provide assurance in respect of the behavior, actions or data of the users posted on the Site.

  2. We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.

  3. RYDO and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from RYDO or any other person's negligence or otherwise).

  4. This Site, Application and all content on the Site and the Application are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that RYDO shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application.

  5. All images, audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.


  1. RYDO reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.

  2. RYDO shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when RYDO last modified the User Terms by referring to the "Last Updated" legend above. It shall be Your responsibility to check these User Terms periodically for changes. RYDO may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.


  1. RYDO may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in RYDO’s account information.

  2. You may contact RYDO by electronic mail at Our email address support@rydoindia.com or by written communication sent by regular mail to Our address given.


You shall not assign Your rights/obligations under these User Terms without prior written approval of RYDO. RYDO can assign its rights and obligations under the User Terms to any third party.


These User Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, "Disputes") the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of RYDO as RYDO may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by RYDO and You. The place of the arbitration shall be Bengaluru, Karnataka, unless otherwise mutually agreed by RYDO and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Bangalore, India.

For Support? Call Us